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Open travel agency in Romania

What is a travel agency?

According to Order no. 65/2013, a travel agency represents a specialized unit, a legal person that organizes, provides and sells travel packages or components, in the event of an intermediary between travel service provider and the end consumer. In Romania, travel agencies can be of two types:

- Travel agency tour operator, with the object of organizing and selling on their own travel packages or components thereof, directly or through intermediaries;

- Travel agency retailer who sells or offers for sale, in the account of tour operator travel agencies, travel services packages or components thereof contracted with the travel agency tour operator.

The person ensuring the operational management of a travel agency should be employed with individual labor contract, full time, registered in the register of employees and hold at least a certificate of completion of a training course in management field, a diploma bachelor / master / doctorate on completion of university courses / graduate in tourism or a tourism patent specific to the position.

On what concerns the branch / secondary office, it is sufficient that the operational manager be appointed by the responsible authorized economic operator through an official document and be at least qualified as a travel agent - guide.

What is the procedure for starting a travel agency?

The tourism license is a document issued by the central public institution responsible with tourism, which certifies the capacity of a legal person, the licensee, to sell travel services in terms of quality and safety for tourists / end users.

The economic operator requests the issue of the travel license to the central public institution responsible with tourism, before the start of the conduct of business organization, offering, marketing services and / or travel packages (depending on the type of travel agency) in based documentation as follows:

    a)  standardized affidavit found in Annex. 6 in the Order mentioned above;

    b) certificate issued by the Trade Register showing the activities authorized to be conducted on the premises and NACE codes corresponding to the type of the travel agency concerned;

    c) a copy of the valid insurance policy on reimbursement of the costs of repatriation and / or sums paid by tourists to purchase services / travel packages, in case of insolvency or bankruptcy of the travel agency;

       Ensuring the reimbursement of repatriation and / or sums paid by tourists in case of insolvency or bankruptcy of the travel agency is compulsory and must be completed by every travel agency, this is true for the newly established travel agencies wishing to obtain a license to travel.

The insurance policy is concluded for a period of one year from the date of completion and the insured amount will be $ 50,000 fir tour operator agencies and $ 10,000 for retailer agencies.

    d) copy evidencing ownership / or other real right to use the space in which the travel agency operates;

    e) the fiscal record certificate belonging to the applicant operator - legal entity and to associates / shareholders, sole or majority, as appropriate, to the  manager / administrator of the travel agency, showing that there where no offences sanctioned by financial laws, customs laws and the concerning financial discipline;

    f) the proof of registration of the contract of employment in the General Registry of Employees, accompanied by the document attesting the professional training of the person in charge with the operational management of the travel agency.

The appendix of the tourism license is a document issued by the central public institution responsible with tourism, which certifies the capacity of a legal person, the licensee, to sell travel services in terms of quality and safety for tourists / retail customers through subsidiaries or secondary units, with or without legal personality.

The documents needed in this case are the same as for the tourism license, except there is no need of the said fiscal record certificate. Instead, you will need the copy of the tourism license.

The travel patent is a document issued by the central public institution responsible with tourism, which certifies the professional capacity in the tourism domain to individuals who provide leadership to the travel agencies.

In order to obtain a patent tourism, the person must submit the following documentation to the central public institution responsible with tourism:

    a) the application for patent for tourism, found in Annex. 16 of the Order mentioned above;

    b) a curriculum vitae, with the express mention of training and professional experience;

    c) copy of the identity document, certified by the owner;

    d) copies of documents certifying training, certified by the owner;

- the tourism management training course should have a duration of 6 months (720 hours) and is accredited by the National Qualifications Authority.

    e) a copy of documents confirming professional experience, certified by the proprietor;

    f) a valid certificate of good conduct, with no registrations;

    g) Tax clearance certificate belonging to the applicant showing no offences sanctioned by financial laws, customs laws and the concerning financial discipline;

    h) a copy of the certificate of foreign language of international communication, certified by the holder, with a few exceptions.

What do I need to do if I am a foreign economic operator?

As for an economic operator established in a Member State of the European Union or European Economic Area and authorized to perform specific activities of travel agencies in the Member State of origin, obtaining the travel license is not necessary when providing travel services specific to travel agencies operating in a cross-border regime. The operator develops under authorization / license or equivalent documents issued by the Member State of origin and must inform the central public institution responsible with tourism on what concerns the initiation of specific activities of travel agencies in Romania through the appendix form no. 15 of the Order no. 65/2013.

Darie, Manea can help you in the process of starting up a travel agency. Our team is commited to meet your expectations and ease the procedure that this matter requires. Please feel free to contact us if you need any further information.

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